F.A.Q.

Find answers to your questions by using feedback & support. You can also submit any suggestions you have. Thanks!

  • http://www.sparkplugging.com Wendy Piersall

    Hi TwitterFountain people,

    Is there a way that you can customize this plugin based on location or language? The header text in the widget is Dutch, which wont’ work for our mostly-US based site. :)

    Thanks!

  • admin

    Hi Wendy, that’s as plain and as useful a comment we could expect ;-) Please enter it in our Uservoice Feedback (the tab on the right side of the page) so other users can vote on its priority!

  • Nansepansje

    Hi twitterfountain people,

    You did a great job on the twitterfountain. Just one question, is it possible that I can edit somewhere in the code the message scale instead of having to change it every time manually in the options dialogue?

  • admin

    Hi Nansjepanse, please submit your request through the UserVoice-tab, so other users can set its priority!

  • http://twitter.com/toshitsubo Toshi Tsubo

    I sent the following some days ago. Will you please acknowledge if you have received my inquiry? Hope you fix the problem in using the Japanese Kanji characters in the Twitterfountain. Thanks. Toshi Tsubo

    —

    Hi, I think the Twitterfountain is very cool!!
    I’m going to use it in my website to pop up my Twitter updates and have tried a test. There’s one problem. I am using the Japanese language in my updates. You know, the Japanese characters consists of “Kana” and “Kanji”, the former of which is Japan origin and the latter of which is china origin. The problem is that all of “Kanji” characters are removed before an update appears on the Twitterfountain screen. I guess that the server that generates the Flash movie doesn’t have the “Kanji” character sets. I hope you support the full set of the Japanese characters very soon. Thanks. Toshi Tsubo

  • Lykle

    Hi Toshi, yes, we did respond to your comment. Check out the page with your original comment: http://www.twitterfountain.nl/contact/

  • http://www.afn2009.net.nz/index1.php Stephen

    I am getting the twitter tweets through ok, but my Flickr photos aren’t coming through??? any help would be much appreciated.

  • admin

    @stephen Are the foto’s in Flickr viewable by all, or restricted? We only show publicly viewable photo’s.

  • jeff

    Is it possible to have a twitter fountain that will also accept a basic sms? Thanks

  • admin

    @Jeff: unfortunately, no. We’d love to get that working, but it currently is not the highest priority on our list. Please submit your idea to our Uservoice-list, so other people can vote for it too!

  • Stephen

    How do I set a static background image. It looks like the option is greyed out

  • admin

    @Stephen, you have to type in the url for the background image, we currently do not support cut&paste in that settings window

  • Stephen

    I tried to cut and paste the URL of a photo but it doesn’t appear in the background. The background option seems to be greyed out.

  • hardreggaecafe

    Hi

    I’m trying to put Japanese tweet on Twitter Fountain.
    But it fail.
    Could you tell me how to fix it?

  • admin

    @hardreggaecafe The regular Twitterfountain does not support Kanji, so it will not show Japanese tweets properly. But, if you go over to twitterfountain.jp, we have a twitterfountain that does support Kanji!!!

  • hardreggaecafe

    Sorry for late reply.
    I’m so grad to hear that.

    I really appreciate it.

    I’m sure I’ll spread ‘twitter fountain jp’.

    Thank you so much!!

  • infotec

    my twitter fountain is only pulling the tweets that were tagged today and yesterday. why aren’t older tagged tweets showing up? they are all tagged with the same hashtag, but only the newest ones are showing up on my fountain.

  • admin

    @infotec The Twitterfountain only picks up the latest tweets, we currently do not support a longer history. Please add a request for that feature to our Feedback-tab, or:in our support-forum.

  • hardreggaecafe

    Hello

    Concerning ‘Twitterfountain.jp’, it doesn’t work Image’s ‘search keyword’ in settings.

    I entered Flicker’s keyword, yet twitterfountain didn’t pick up photo by the keywords.

    Could you look into this matter?

    Thanks

  • admin

    @hardreggaecafe What search keyword did you use? Are the photo’s you are trying to display publicly visible in flickr?

  • http://www.sparkcon.com/press/ aly

    twitterfountain is one of my favorite things on the internet! I love you guys!

    If I go to a site running twitterfountain and post the url of our background image, it works fine. However when I have pasted our background URL into the html code into our wordpress site, everything works except for the background image which does not show up.

    Any ideas?
    Aly

  • admin

    @Aly Have you tried adding the url to the fountain on our site, and then copy/pasting the embed-code into your site? If that fails, please submit the bug to our support page: support.twitterfountain.com

  • hardreggaecafe

    Sorry for late reply.

    I used the search by flickr.
    Suppose I search ‘test’ on flickr, I try to set twitter fountain’s config, Image’s ’search keyword’.
    These are not same result. Twitter fountain picks up different images from Flickr search.

    Could you check it up?

    Thank you.

  • http://www.barberavandenberg.nl Barbera

    Hi,

    It seems that there is a limit of 5 pictures in the background, is that correct? And another question; how long will a tweet be seen on the fountain (since you say you have no history).
    Thx!
    Barbera

  • http://www.twitterfountain.com Eerk

    You can check the result by going to flickr or picasa (without being logged in!) and then searching with the same keyword you use in the twitterfountain. If you find more than 5 pics, they should also show up in Twitterfountain.
    Your other question: the twitter search result gets refreshed at least every minute. Only the 20 most recent tweets will show up. We’re working on getting the most recent tweets a bit more varied, for example by showing the 50 most recent tweets.

  • http://www.inspirationstrikes.co.uk/twitter.html jonathan

    Hi love twitter fountain but I have one small issue. The background image works fine when I am creating my settings but if I save the code to my site the background doesn’t show

  • admin

    @Jonathan thanks for your comment. Please post your bug via the feedback-tab and we’ll try to find a resolution as soon as possible.

  • Ivy

    Hey there!
    Thanks for Twitter Fountain – it’s awesome!
    I was wondering is there some way to filter background pictures? I’m creating a Twitter Fountain to be at the background of a presentation – a live-feed type of thing and I’d like for inappropriate pics named “chicag” to not pop up but I seem to not have control over that. Or is there an option where the pics come from a preselected source? In addition, the only option that plays pics in their real size is STACK, while in Slideshow they are fit to screen which impairs their quality. Is there a way to specify that I’d like only pic above a certain size to be shown?
    Sorry for all the questions but thanks in advance!

  • admin

    @Ivy Thanks for the feedback and the cheers! What you request, we cannot offer at this time. However, we did notice the need for this functionality, and are working on a new release that will allow you to specify a set of pictures to be used as background pictures. You will have to wait a bit longer, however…

  • Angela

    Why does bij tweet not show up in my twitterfountain?
    My tag is #be040 but it doesn’t show up when I use it….
    Do I first make a fountain and then tweet or first tweet and then create a fountain?

  • Angela

    Now my older tweets show up but it doesn’t seem te refresh?
    It should refresh every one minute but my new tweets do nog appear. Why is that?

  • admin

    @Angela sometimes, all it takes is a bit of patience. Remember that we rely on Twitter to publish your tweet, and find it. Secondly: there is no specific order in which to work, but the Twitterfountain can only show tweets that already exist.

  • admin

    @Angela This is something that we need to fix. The time it takes for the animations to complete is longer than the refresh-time of one minute. Therefor, it will not always show you the latest tweets. Try increasing the refresh time (make it longer), that feels counter-intuitive, but might solve your problem.

  • Martijn

    Hello, I have a question. Is it posible to use twitterfountain with more then 1 hashtag? if so how should i enter them?

  • admin

    @martijn Yes, just separate them with comma’s

  • http://www.martijnsenden.eu Martijn

    Hi again,
    I use flickr to generate the background images, but the images in the fountain are of bad qualilty. I use the code in a html document stored on my server. is there anything i can change in the script to improve the image quality? is there a list of possible script-options?

  • Bart

    Hi guys. Great tool you have!!

    One question. The twitterfountain gives only tweets in English. How can I change this so I can see also my Dutch tweets?

  • admin

    You cannot change that, because there is no such option. TF should show you any tweet that contains the tags you set in the options. This must be an accident/freak situation.

  • Bart

    the strange thing is that really only english tags are shown. Maybe you can try my name @bartblikman, you will see only a couple of english tweets.

  • Martijn 2

    Almost the same as the previous Martijn: using Flickr for background images. Sometimes bad quality, but more importantly: twitterfountain only picks from the most recent uploaded pictures on Flickr. Only 6 or 7 pictures. Is that the way it’s supposed to work or is it a common problem? And can it be fixed?

    Other remark, please fix that your comment doens’t get deleted when you filled in a wrong emailadress.

  • Gooiseridder

    Hoe kun je contact maken met andere twitteraars en reageren of het beeld even stilzetten?

  • http://www.wietseveenstra.nl Wietse Veenstra

    @Martijn 2: I guess the Flickr problem you are experiencing is related to the refresh rate of the search engine at the moment. TF frequently refreshes its data by doing a new search and then removes the old data. We are looking into this and are trying to come up with the best way to add only the newest info while keeping the previous results.

    Regarding the quality of the images, I will ask Erik K if he has any ideas on that as this is more his area.

  • admin

    @Gooiseridder Helaas heeft Twitterfountain op dit moment geen pauze-knop. We zijn wél bezig met het aanklikbaar maken van tweets, zodat je er op zou kunnen gaan reageren. Dit komt binnenkort beschikbaar.

  • qurius CZ

    I would like to know the name of the property in javascript: (“show the twitpic images”). If I generate share address there is not this property.
    thanks

  • admin

    @quriuz, if you want to not show any pictures in the Twitterfountain, you can just delete the keyword in the images-tab in the settings. In the fountain-tab, you can also add a url to your own background-image, if you like.

  • http://www.wietseveenstra.nl Wietse Veenstra

    @qurius CZ: The param for showing images is fv_imagesource. Values can be 0 for no images, 1 for images from Flickr, 2 for images from Picasa and 3 for images from both Flickr and Picasa. Good luck!

  • Abe

    Kan het kloppen dat op dit moment de images niet worden geladen? Zowel bij Flickr als bij Picassa? Wat doe ik fout? Heb me aan bovenstaande gehouden, maar toch krijg ik het niet voor elkaar!

  • admin

    @Abe er lijkt een glitch in Twitterfountain te zitten op dit moment. We proberen het zsm op te lossen.

  • Kyle

    if i want to set a static, custom designed background image, what are the best dimensions to design it in?

  • http://www.eerkmans.nl eerk

    The best dimension for a background image is the size of the screen you will display it on, for example 1024×768 pixels.
    The image will always be scaled so it’s best not to use a very small image. (for example, 400×300 would be too small)

  • http://www.website-laten-bouwen.nl/ Victoria

    Hi, I’ve set up a twitterfountain for the CroatiaTrophy 2011, and one of the competitors (robmieras) tweets are not showing up. His twitter account is public, but he doesn’t show up on twitterfountain at all, even with his own account. Any ideas or suggestions would be very welcome! Thx, Victoria

  • admin

    You can check http://search.twitter.com/search?q=croatiatrophy to see if his tweets show up there. That is the exact same feed that drives TF. Of his tweets do not show up, they might be too old, or not have the right hashtag.

  • http://www.juuth.com Juuth

    Dear people,

    Why do images keep popping up every time even though i disabled them all ways i could think of? Using WordPress plugin and, when that didn’t work, went to your web site and took the code manually.

    Any help will be greatly appreciated!!

    Thanks,

    Judith

  • admin

    First off: the WordPress plugin (unfortunately) is not as up-to-date as we would like, so you were smart to turn to the site. Secondly: what do you mean with “all the ways I could think of? What is required is not entering any keyword in the Images-tab, setting image source to ‘no source’, and disabling the Twitpic toggle. Kan you direct us to an example of a misbehaving Twitterfountain?

  • http://www.juuth.com Juuth

    Thanks for the swift answer! Problem solved :) . It must have had something to do with cache or i may have overlooked something obvious.

  • http://www.productivitypartners.nl Amir Khan

    The twitterfoundation doesn’t see to appear on when viewing from an iphone or ipad. Is that correct? Is it not built for “mac” viewing?

  • admin

    @Amir. Twitterfountain is a Flash-application. Flash is not supported on iOS devices like iPhone and iPad. Twitterfountain does work perfectly on any Mac, though ;-)

  • Marike

    Is it possible to add more hashtags to one fountain? I need two!

  • admin

    @marike Yes, just add as many keywords as you like. Twitterfountain assumes that you want to see any tweet that contains any of the keywords (‘OR’). If you add ‘AND’ between two keywords, Twitterfountain will only show tweets that contain both keywords.

  • Kristel

    When I use the Twitter keyword spoorzone013 no Tweets show up on the Twitterfountain :-( Any other keyword does. What’s the problem?

  • admin

    @kristel: please try again. Twitterfountain can always be verified by trying the same keyword at search.twitter.com. In this case, multiple tweets show up with your keyword in both.

  • http://www.ecmworld.com/fountain Roel

    Hi,

    Multiple keywords is not working.
    I’ve tried several options, but it will only show the first keyword.

    Tried:
    fv_twitterkeyword=otcd%20OR%20opentext
    fv_twitterkeyword=otcd%20opentext

    Any suggestions?

    Tx,

    Roel

  • Erik

    Hi
    When you want to edit the source code you have to use the “+” sign.
    When I use fv_twitterkeyword=rotterdam+amsterdam, I get tweets about Amsterdam and/or Rotterdam.
    Let use know if this works for you!

  • Marina

    My test tweets do not show op in the twitterfountain. Only on tweet does? What can be the problem. The were all send from the same smartphone

  • admin

    @Marina that is not much information to make a diagnosis. You can verify if Twitterfountain is running correctly by checking the results for your keyword at http://search.twitter.com. It should show you the same results. Otherwise, the keyword in one of your tweets might be mis-spelled?

  • http://famtriptv.com catalin

    Hi,
    How random is the twitter fountain? I keep seeing the same two messages repeated over and over – considering we do one daily and I get retweeted often is there a way to increase the exposure to feature older/more messages as well?

    Thanks.

  • Erik

    @Catalin: the Fountain performs a new Twitter search every few minutes. You’ll always get the latest tweets first, so if you have 1 tweet a day you’ll often see the same tweets.
    Could you try typing your search keyword here, and tell us if the result is any different from what you see in the Twitterfountain?
    http://twitter.com/#!/search-home

  • http://www.cnv.nl Martin

    Is het mogelijk om op de achtergrond foto’s uit één bepaald flickr/picasa album te tonen?

    is it possible to display only the images from 1 (one!) picasa or flickr album?

  • admin

    Nee, nog niet.

  • http://www.careerevent.nl Inge

    Ik wil graag meerdere trefwoorden oproepen in een twitterfountain, maar dit lijkt niet te werken. Ik heb het nu als volgt ingevoerd bij twitter keywords : #CE11 ‘or’ #FCE11, maar het wordt nu gelezen als EN in plaats van OF. Kan iemand mij hier bij helpen?
    Is het daarnaast ook mogelijk om bepaalde tweets van afzender X uit te sluiten in de fountain?
    Hoor het graag, bedankt!

  • admin

    @Inge, meerdere trefwoorden kunnen worden opgegeven door er een komma tussen te plaatsen. Het is op dit moment helaas nog niet mogelijk om tweets van afzender X uit te sluiten, we zijn wel aan het werk om dat mogelijk te gaan maken.

  • Martijn Coenen

    Is there a way to disable the “settings” options besides hiding it? I use an embedded fountain on my own website and I would like to prevent visitors to change the settings (altrough it’s only client based, I know.)

  • JJBR

    How to exclude keywords? In the twitter.com search you can add the – parameter, but when I use this in twitter fountain no tweets are shown. How come? And what to do to make exclusion work? Thanks.

  • Pingback: Snelle #tip tussendoor: Flash embedden in een wordpress.com blog | 2.0 Drops

  • Rohan

    I am trying to put the embeded code in my website but everytime I try to test the website locally, flash blocks the file from accessing http://www.twitterfountain.com. Youtube and other flash apps work perfectly. I even have javascript and jquey codes and they all work perfect too. Only the background loads.

    I am using Dreamweaver and testing on Firefox, Safari, Opera and Chrome

  • http://www.mijnziekenhuizen.nl Edward

    Leuke oplossing, Twitterfountain! Ik probeer meerdere tweets uit te lezen via
    fv_twitterkeyword=AMC_Amsterdam+maastrichtumc+adrziekenhuis
    In de string staan spaties en o-umlaut tekentjes. Hij ziet alleen het keywoord AMC_Amsterdam (eerste keywoord). Zie ik wat over het hoofd?
    Dank voor reactie, anders wellicht even offline mailen

  • Joost Brunekreeft

    Welke afmetingen zorgen ervoor dat ik bij een pro-fountain de juiste afmetingen heb voor een achtergrond?

  • Erik

    De afbeelding wordt automatisch geschaald naar de maat van de Fountain. Als je afbeelding erg klein is kan deze daardoor wazig worden, dus ik raad aan om een afmeting te gebruiken die min of meer gelijk is aan de uiteindelijke weergave. Als je dat niet weet, kan je het beste een grote maat nemen, zoals 1024 x 768 of groter.

  • Mandie

    cant sign in!!

  • http://www.lykledevries.nl Lykle de Vries

    Hi Mandie,

    Please report any bugs through this page: http://twitter fountain.uservoice.com
    Op 28 apr. 2012 om 02:59 heeft Disqus het volgende geschreven:

  • Readyb

     Hi, I’m having issues with the page refresh, my foutain (free version) is always showing the same tweets, is it something fixed with the paid version ?

  • http://www.lykledevries.nl Lykle de Vries

    Twitterfountain should refresh every minute, both in free and pro version. Please submit a bug report and add the url of your fountain, so we can take a look at it: http://twitterfountain.uservoice.com

  • http://www.lykledevries.nl Lykle de Vries

    Rohan,

    Since your comment, we have made big changes to Twitterfountain, including changes to the embed code. Please try again.